Responsible Gaming

At 19rich Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and taking action if gambling starts to affect your finances, relationships, work or wellbeing. This page provides general information to help Australian players make informed choices and maintain control of their gambling.

19rich Casino operates under a licence issued by the Curaçao Gaming Authority, providing a regulated framework for account security and fair transaction handling for players.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other outcomes that cannot be controlled by a player. A previous win does not make another win more likely, and a loss does not mean that a win is due. Avoid treating gambling as an investment, source of income or method of recovering money.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to other leisure activities. Only gamble with money that you can afford to lose after essential costs such as housing, food, bills, debt repayments and other commitments have been covered.

Set a spending limit before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from essential household or living expenses.
Do not chase losses by continuing or increasing your bets.
Do not borrow money, use credit intended for essential costs or sell possessions to gamble.
Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs.
Remember that gambling outcomes are random and cannot be predicted or controlled.

It can be useful to keep a personal record of deposits, withdrawals, time spent playing and the reasons you choose to gamble. Reviewing this information may help you recognise patterns before they become difficult to manage. If gambling stops feeling like a choice or begins to create stress, take a break and seek support.

Recognising when gambling may be becoming a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not notice the change at first. The important thing is to take concerns seriously rather than waiting for them to become more severe. You do not need to meet a particular definition of gambling harm before asking for help.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss or feeling unable to stop during a session.
Hiding or minimising gambling activity, deposits or losses from family and friends.
Gambling with money set aside for rent, food, bills, savings or other necessities.
Borrowing money, selling belongings or using credit to continue gambling.
Feeling restless, irritable or anxious when you try to reduce or stop gambling.
Missing work, study, family activities or other responsibilities because of gambling.
Experiencing arguments, relationship difficulties or financial pressure linked to gambling.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Feeling regret, shame or distress after gambling, but returning to play repeatedly.

If any of these signs sound familiar, consider stopping play and speaking with someone you trust. A qualified gambling counsellor or other support service can provide confidential, non-judgemental assistance. Support is available whether you want to reduce gambling, stop temporarily or stop permanently.

Tools to help you stay in control

Account and safer gambling controls may help you manage your activity. Available features can vary, so review the options provided through your account or contact the appropriate customer support channel for general assistance. Controls should be selected before gambling becomes difficult to manage, and you should not rely on them as the only safeguard.

Deposit limits can help restrict the amount added to an account over a selected period.
Loss or wagering limits may help you manage the amount you are prepared to risk.
Session or time reminders can prompt you to review how long you have been playing.
Activity statements can help you understand deposits, withdrawals, bets and results.
Cooling-off periods can provide a temporary break from gambling.
Self-exclusion can restrict access for a chosen period or, where available, for a longer duration.
Marketing preferences can help reduce promotional messages and gambling reminders.

Choose limits that reflect your actual budget rather than an amount you hope to afford later. Do not remove or increase a limit simply because you are losing. If you request a stronger restriction or self-exclusion, do not attempt to bypass it by opening another account or using another person’s account. Account access is intended for the registered account holder only.

Self-exclusion is a protective step, not a punishment. If you decide to self-exclude, stop gambling and remove easy access to gambling funds where possible. You may also wish to ask a trusted person to support you with financial arrangements and to help you stay accountable.

Practical steps you can take today

Review your recent gambling activity and identify any spending or time patterns that concern you.
Set a realistic budget that does not include money needed for essential expenses.
Activate suitable account limits or take a cooling-off break.
Remove saved payment methods where possible and avoid keeping gambling funds readily available.
Tell someone you trust what you are doing and ask them to check in with you.
Seek professional advice if you are experiencing financial, emotional or relationship harm.

Getting help and protecting others

If gambling is causing harm, help is available through qualified gambling counselling and support services in Australia. You can look for a recognised service in your state or territory, speak with a health professional, or use an appropriate national gambling support service. These services can assist with gambling concerns, financial stress, emotional wellbeing and the effect gambling may have on family members.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious mental health crisis, contact emergency services or an urgent health service in your area. Gambling support is important, but urgent safety concerns should be addressed immediately.

Family and friends can also be affected by another person’s gambling. If you are concerned about someone close to you, choose a calm time to discuss what you have noticed. Focus on the effect of the behaviour rather than blame, listen without judgement and encourage professional support. Protect household finances by separating essential funds, reviewing shared payment arrangements and seeking independent financial guidance where appropriate.

Players must meet the minimum legal age and any other eligibility requirements that apply to online gambling in their location. Keep account credentials private, do not allow another person to use your account and use available device or payment controls to reduce unauthorised access. Parents and carers should use suitable device restrictions and discuss the risks of gambling with children and young people.

Responsible gaming is an ongoing process. Check your habits regularly, use the controls available to you and act early if gambling begins to feel difficult to manage. By setting boundaries and seeking support when needed, you can make more informed decisions about whether gambling fits within your circumstances.